In a major milestone on the MRO industry’s digitisation journey, British Airways has selected a pioneering, cloud-based platform developed by UK aviation software specialist, MRO-PRO, to manage the line maintenance of its global third-party customer network.
British Airways will deploy the MRO-PRO platform across its entire line maintenance network to manage customer aircraft. Using mobile tablets at the aircraft, engineers will capture live technical data, reporting instantly to British Airways and its customers, providing real-time visibility and faster decision-making.
A key feature is MRO-PRO’s groundbreaking resource planning module, designed to transform how line maintenance is scheduled and managed. The system gives British Airways hour-by-hour forecasting that overlays inbound flight data with engineer availability and authorisations, enabling proactive planning and faster allocation decisions. Integrated with MRO-PRO’s live flight radar tool, it ensures the right engineers are in the right place at the right time, aligned precisely with aircraft schedules.
As well as digital task management, MRO-PRO will support the co-ordination of spares, tooling, and logistics, helping to streamline maintenance operations and improve efficiency. British Airways will also run its third-party maintenance invoicing through MRO-PRO’s platform, which will streamline the billing process, improve itemisation accuracy and reduce manual administration.
With full implementation expected to be complete by the end of January 2026, MRO-PRO will assist British Airways in rolling out its platform to more than 30 international stations, including major hubs such as Miami, New York, Boston, Chicago, Barcelona, Madrid, Sydney, Delhi, Manchester, and London Gatwick.
Commenting on the new partnership with British Airways, Scott Wells, founder and managing director of MRO-PRO, said:
“MRO-PRO is proud to announce that British Airways, one of the world’s most recognised and prestigious airlines, has chosen our platform to manage the MRO requirements for all its customer line maintenance network. This new partnership represents a significant milestone for MRO-PRO in our growth ambition to deliver digital and AI-enhanced solutions to leading airlines, MRO workshops, line and base maintenance providers across the world.”
“By combining advanced data tools with real-time insight, MRO-PRO is setting a new standard in digital MRO management, and we look forward to a long-standing partnership with British Airways and our other new customers on their respective digital transformations, that’s built on proven innovation, precision, efficiency and global reach.”
Gavin Shearer, Head of Operations – Line Maintenance, British Airways, said:
“Since implementing MRO-PRO’s platform, we have been able to deliver several benefits to our customer line maintenance operation. The system has enabled simplified aircraft workflows with enhanced performance visibility for managers, through improved data insights, and delivered smarter work allocation using flight radar feeds to track any aircraft delays and reprioritise tasks. It’s also helped us improve the customer invoicing process, with transparent, itemised breakdowns. Overall, we’ve achieved 100% engineer adoption of the system, following a smooth onboarding process and thorough training supported by MRO-PRO.”
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